The Chrome network team uses a two day bug triage rotation. The main goals are to identify and label new network bugs, and investigate network bugs when no label seems suitable.
All of the above is to be done on each rotation. These responsibilities should be tracked, and anything left undone at the end of a rotation should be handed off to the next triager. The downside to passing along bug investigations like this is each new triager has to get back up to speed on bugs the previous triager was investigating. The upside is that triagers don't get stuck investigating issues after their time after their rotation, and it results in a uniform, predictable two day commitment for all triagers.
Identify new crashers that are potentially network related. You should check the most recent canary, the previous canary (if the most recent less than a day old), and any of dev/beta/stable that were released in the last couple of days, for each platform. File Cr-Internals-Network bugs on the tracker when new crashers are found.
Identify new network bugs, both on the bug tracker and on the crash server. All Unconfirmed issues filed during your triage rotation should be scanned, and, for suspected network bugs, a network label assigned. A triager is responsible for looking at bugs reported from noon PST / 3:00 pm EST of the last day of the previous triager's rotation until the same time on the last day of their rotation.
Investigate each recent (new comment within the past week or so) Cr-Internals-Network issue, driving getting information from reporters as needed, until you can do one of the following:
Mark it as WontFix (working as intended, obsolete issue) or a duplicate.
Mark it as a feature request.
Remove the Cr-Internals-Network label, replacing it with at least one more specific network label or non-network label. Promptly adding non-network labels when appropriate is important to get new bugs in front of someone familiar with the relevant code, and to remove them from the next triager's radar. Because of the way the bug report wizard works, a lot of bugs incorrectly end up with the network label.
The issue is assigned to an appropriate owner.
If there is no more specific label for a bug, it should be investigated until we have a good understanding of the cause of the problem, and some idea how it should be fixed, at which point its status should be set to Available. Future triagers should ignore bugs with this status, unless investigating stale bugs.
Monitor UMA histograms and gasper alerts.
Investigate unowned and owned but forgotten net/ crashers that are still occurring (As indicated by go/chromecrash), prioritizing frequent and long standing crashers.
Investigate old bugs, prioritizing the most recent.
Close obsolete bugs.
If you‘ve investigated an issue (in code you don’t normally work on) to an extent that you know how to fix it, and the fix is simple, feel free to take ownership of the issue and create a patch while on triage duty, but other tasks should take priority.
See bug-triage-suggested-workflow.md for suggested workflows.
See bug-triage-labels.md for labeling tips for network and non-network bugs.