Chrome Network Bug Triage

The Chrome network team uses a two day bug triage rotation. The main goals are to identify and label new network bugs, and investigate network bugs when no label seems suitable.

Responsibilities

Required, in rough order of priority:

  • Identify new network bugs on the tracker.
  • Investigate UMA notifications.
  • Investigate recent Internals>Network issues with no subcomponent.
  • Follow up on Needs-Feedback issues for all network components.
  • Identify and file bugs for significant new crashers.

Best effort:

  • Investigate unowned and owned-but-forgotten net/ crashers.
  • Investigate old bugs.
  • Close obsolete bugs.

All of the above is to be done on each rotation. These responsibilities should be tracked, and anything left undone at the end of a rotation should be handed off to the next triager. The downside to passing along bug investigations like this is each new triager has to get back up to speed on bugs the previous triager was investigating. The upside is that triagers don't get stuck investigating issues after their time after their rotation, and it results in a uniform, predictable two day commitment for all triagers.

Details

Required:

  • Identify new network bugs on the bug tracker. All Unconfirmed issues filed during your triage rotation should be scanned, and, for suspected network bugs, a network component assigned and an about:net-internals log requested. A triager is responsible for looking at bugs reported from noon PST / 3:00 pm EST of the last day of the previous triager‘s rotation until the same time on the last day of their rotation. Once you’ve changed labels on a bug, mark it Untriaged, so other triagers sorting through Unconfirmed bugs won't see it.

  • Investigate UMA notifications.

    • UMA notifications (“chirps”) are alerts based on UMA histograms that are sent to chrome-network-debugging@google.com. Triagers should subscribe to this list. When an alert fires, the triager should determine if the alert looks to be real and file a bug with the appropriate label if so. Note that if no label more specific than Internals>Network is appropriate, the responsibility remains with the triager to continue investigating the bug, as above.

    • The triager is responsible for looking at any notification previous triagers did not, so when an issue is investigated, the person who did so should respond to chrome-network-debugging@google.com with a short email, describing their conclusions. Future triagers can then use the fact an alert was responded to as an inidicator of which of them need to be followed up on.

  • Investigate Uncomfirmed / Untriaged Internals>Network issues that don't belong to a more specific network component, prioritizing the most recent issues, ones with the most responsive reporters, and major crashers. This will generally take up the majority of your time as triager. Continue digging until you can do one of the following:

    • Mark it as WontFix (working as intended, obsolete issue) or a duplicate.

    • Mark it as a feature request.

    • Mark it as Needs-Feedback.

    • Remove the Internals>Network component, replacing it with at least one more specific network component or non-network component. Replacing the Internals>Network component gets it off the next triager's radar, and in front of someone more familiar with the relevant code. Note that due to the way the bug report wizard works, a lot of bugs incorrectly end up with the network component.

    • The issue is assigned to an appropriate owner, and make sure to mark it as “assigned” so the next triager doesn't run into it.

    • If there is no more specific component for a bug, it should be investigated by the triager until we have a good understanding of the cause of the problem, and some idea how it should be fixed, at which point its status should be set to Available. Future triagers should ignore bugs with this status, unless investigating stale bugs.

  • Follow up on Needs-Feedback issues for all components owned by the network stack team.

    • Remove label once feedback is provided. Continue to investigate, if the previous section applies.

    • If the Needs-Feedback label has been present for one week, ping the reporter.

    • Archive after two weeks with no feedback, telling users to file a new bug if they still have the issue, with the requested information, unless the reporter indicates they'll provide data when they can. In that case, use your own judgment for further pings or archiving.

  • Identify significant new browser process crashers that are potentially network related. You should look at crashes for the most recent canary that has at least a day of data, and if there‘s been a dev or beta release from the start of the last triager’s shift to the start of yours, you should also look at that once it has at least a day of data. Recent releases available here. If both dev and beta have been released in that period, just look at beta. File Internals>Network bugs on the tracker when new crashers are found. Bugs should only be filed for crashes that are both in the top 100 for each release and occurred for more than two users.

    • Make sure to check for new crashes on all platforms, not just Windows.

Best Effort (As you have time):

  • Investigate old bugs, and bugs associated with Internals>Network subcomponents.

  • Investigate unowned and owned but forgotten net/ crashers that are still occurring (As indicated by go/chromecrash), prioritizing frequent and long standing crashers.

  • Close obsolete bugs.

See bug-triage-suggested-workflow.md for suggested workflows.

See bug-triage-labels.md for labeling tips for network and non-network bugs.

See crash-course-in-net-internals.md for some help on getting started with about:net-internals debugging.