This page can be found at: g.co/bugatrooper
Have an issue with a piece of build infrastructure? Our troopers are here to help. Learn more about Troopering at: go/trooper
Oncall hours: we cover working hours in the Pacific timezone:
There is no designated oncall coverage for EMEA hours and APAC coverage is limited to some services owned by the Task Distribution team. Volunteers in those regions may provide assistance on mailing lists for urgent issues, but there's no guarantee.
If you are contacting a trooper to see if there is an issue with a service, visit the ChOps Status Dashboard first. If the “Current Status” of the service shows red/yellow, that means there is a known disruption or outage, and the Trooper is already aware. No need to contact us further!
The primary way to contact a trooper is via crbug.com using the templates and priorities established below. If you need to find the current trooper, check build.chromium.org, or vi/chrome_infra (internal link). If crbug.com is down and you are unable to file a bug, please contact the team on email@example.com.
If you know your issue is with the physical hardware, or otherwise should be handled by the Systems team, please follow their Rules of Engagement (internal).
For fastest response, please use the provided templates:
Also make sure to include the machine name (e.g. build11-m1) as well as the builder name (Builder: win-archive-rel) when applicable.
Priorities are set using the
Pri=N label. Use the following as your guideline:
Status will be tracked using the Status field, with the ‘owner’ field unset. The trooper queue relies on the ‘owner’ field being unset to track issues properly, with troopers setting the owners field for particularly long-running issues. Please do not assign issues to the trooper directly, doing so may actually increase the time taken to respond to an issue. Behind the scenes, our Troopers will review and triage the bug, as-needed, to corresponding Chrome Operations teams to be addressed.
All requests should contain the “Infra-Troopers” label such that we can properly triage the request and to indicate that this is user-filed.
Troopers provide full time coverage during local business hours and the expected response times outlined above during the work day. Other times support is provided best-effort.
View the current trooper queue.
Other available team trooper queues within Chrome Operations.
Common Non-Trooper Requests: